Cancellation Policy

Last Updated: December 25, 2025

This Cancellation Policy explains the procedures, rules, and conditions for canceling orders placed on Traditional Lederhosen. By placing an order, you agree to the terms outlined below.

1. Cancellation Window

  • Orders can be canceled within 24 hours of placing the order.
  • Requests made after 24 hours may not be processed if the order is already in processing, packaging, or shipping.
  • To ensure a successful cancellation, contact us as soon as possible.

2. How to Cancel an Order

If you need to cancel an order, please follow these steps carefully to ensure your request is processed correctly.

Step 1: Contact Customer Support

Reach out as soon as possible. Orders can only be canceled within the allowed cancellation window.

Step 2: Provide Required Details

To help us locate and process your cancellation quickly, please provide:

  • Order number
  • Item(s) you wish to cancel
  • Reason for cancellation (optional, but helpful for faster processing)

Step 3: Receive Confirmation

  • Cancellation requests are not final until confirmed by our support team
  • You will receive a confirmation email once your cancellation has been approved
  • Only after receiving this confirmation is your order officially canceled

Important Notes

3. Orders That Cannot Be Canceled

To ensure clarity and transparency, please note the following conditions under which an order cannot be canceled:

Processed or Shipped Orders

  • Orders that have already been processed, packed, or shipped are no longer eligible for cancellation
  • Customers must follow our Return & Refund Policy if they wish to return these items after delivery.

Custom or Personalized Orders

  • Custom-made or personalized items cannot be canceled once the order has been confirmed
  • This includes items with custom sizing, embroidery, engraving, or personalization requests

Digital or Downloadable Products

  • Digital or downloadable products (if applicable) are not cancellable once the order is completed or the download has been initiated

4. Partial Cancellations

  • Partial cancellations (only some items in a multi-item order) are allowed within the 24-hour window, depending on stock and processing status.
  • Refunds for partially canceled items follow the same refund timelines as full cancellations.

5. Refunds for Canceled Orders

  • Approved cancellations result in a full refund of the product price.
  • Refunds are issued to the original payment method.
  • Refunds are typically processed within 14 business days (Mon-Fri).
  • Original shipping charges are nonrefundable.

6. Customer Responsibilities

Customers are responsible for:

  • Requesting cancellations within the allowed timeframe
  • Providing accurate order and contact information
  • Monitoring emails for confirmation
  • Understanding that orders already shipped cannot be canceled

7. Our Responsibilities

We are committed to:

  • Responding promptly to cancellation requests
  • Confirming approval or rejection clearly
  • Processing refunds efficiently for approved cancellations
  • Assisting customers with questions related to cancellations

8. Exceptions & Special Circumstances

  • Shipped Orders: Cannot be canceled; customers may follow the Return & Refund Policy instead.
  • Custom or Personalized Products: May not be eligible for cancellation or may have special terms.
  • Third-Party Marketplace Orders: Orders placed through other platforms (e.g., Amazon, Shopify Apps) may follow the marketplace’s cancellation rules.

9. Fraud Prevention & Policy Abuse

To protect our business and ensure a fair shopping experience, we monitor cancellation requests for any signs of fraud or abuse.

Fraud and Abuse Detection

  • Cancellation requests that appear to be fraudulent or abusive may be denied
  • Suspicious activity may include repeated cancellations, false claims, or attempts to exploit our policies

Account Actions

  • Multiple or suspicious cancellation attempts may result in temporary account suspension or a permanent ban
  • Customers engaging in policy abuse may lose access to purchases, returns, or account privileges

Legal Measures

  • Attempts to circumvent payment, refund, or cancellation policies may result in legal action in accordance with applicable laws
  • We reserve the right to report fraudulent activity to authorities or pursue civil remedies

10. Late or Missed Cancellations

To ensure clarity and fairness, please review our policy regarding cancellation requests submitted after the allowed window.

Cancellation Window

  • Requests to cancel an order must be received within 24 hours of purchase
  • Any requests submitted after this window may not be accepted

Alternative Options for Late Requests

  • If a late cancellation is not approved, customers may still return the product following our Return & Refund Policy
  • Standard return eligibility requirements, return shipping costs, and processing timelines will apply

11. Communication & Confirmation

  • All cancellation requests must be confirmed in writing by our support team.
  • Do not assume your order is canceled until you receive confirmation.
  • Keep a copy of the cancellation confirmation for your records.

12. Business & Contact Information

Trade Name: Traditional Lederhosen

Address: 4758 Gambler Lane, Clarksburg West Virginia 26301, United States

Phone Number: +1 (972) 493-9743

Email: traditionallederhosen@gmail.com

Live Chat: Available on the website

Business Hours: 9 AM-5 PM (Mon-Fri) (GMT-05:00) Eastern Standard Time (New York).

13. Policy Updates

We reserve the right to update or modify this Cancellation Policy at any time.
Changes are effective immediately upon posting on our website.